If you have received your order in a damaged condition, we want to give you the opportunity to make an exchange. Every item is made by hand, so each piece has its own character.
Character is an imperfection that is unique to the piece which originates during production. These imperfections are minute and unnoticeable upon general viewing. Examples of such are sides that are slightly uneven, pieces that are slight off level, etc.
Damage is an imperfection that is unique to the piece which originates after the piece is finished, caused by an event separate from production. These imperfections can be minute or larger in size, but are usually noticeable upon general viewing. Examples of such are scratches, dents, chips in the paint or material, etc.