Exchange Form

If you have received your order in a damaged condition, we want to give you the opportunity to make an exchange. Every item is made by hand, so each piece has its own character.

Character is an imperfection that is unique to the piece which originates during production. These imperfections are minute and unnoticeable upon general viewing. Examples of such are sides that are slightly uneven, pieces that are slight off level, etc.

Damage is an imperfection that is unique to the piece which originates after the piece is finished, caused by an event separate from production. These imperfections can be minute or larger in size, but are usually noticeable upon general viewing. Examples of such are scratches, dents, chips in the paint or material, etc.

 

If you have assessed that your piece is damaged and you would like an exchange, please complete the form below:

Name *
Name
This is the number on the back of your piece next to the heat-pressed logo. Please include all numbers and spaces following the logo.
This number will be on your digital receipt.
Please describe the location of the damage and what kind of damage has occurred.
Phone
Phone
If you would like to provide your phone number, we may call or text you to expedite the exchange process. Your phone number is not kept past the exchange process.
Please include any additional information, questions, or requests you may have.